Profile Returns


If you are not satisfied with your new purchase, we are happy to exchange or refund your items in most circumstances.

The Returns Policy and Procedure varies slightly depending on where you purchased your item/s. Please read below for the specific details and instructions on how to obtain a refund or exchange.

  • ONLINE
    • We want to make returning item/s you have purchased Online simple, easy and hassle free! Therefore we have two different options to suit you.

      Online Returns
      Introductory Offer

      Free Returns in Australia

      AusPost

      Return via post
      Visit returns.profilemenswear.com to complete the online returns form and receive instructions on how to return via your local post office.

      Return in-store
      Visit any Taking Shape Boutique within Australia. Simply bring your product and invoice enclosed in your parcel.

      Refunds cannot be processed in New Zealand due to currency conversion rates, tax and duty charges.

      All orders paid via PayPal must be returned to our online store in order to receive a refund. PayPal orders returned in store will receive an in store credit.

    • Refunds
      If you request a refund we will credit your original method of payment, excluding postage charges. The refund will be processed once your goods are received into our Fulfillment Centre.

      PLEASE NOTE: It may take 2-3 working days for the refund to show in your account.

      All orders paid via PayPal must be returned to our online store in order to receive a refund. PayPal orders returned in store will receive an in store credit.

      Reorders
      If you request a reorder on your Exchange/Returns Form the returned item/s will be refunded against your original order and the reorder will be treated as a new order. Your credit card will be refunded and then charged accordingly.
      If an item/s was purchased using Gift Card or Openpay, unfortunately this cannot be exchanged, it is only available for a refund.