FAQs

Frequently Asked Questions


Find the answers to your questions

If you can't find the answer to your question, please contact our CYC Customer Service Team.

Email: cyc@ts14plus.com.au

Australia
Phone: 1800 117 834 (Toll Free)
Mon-Fri 9am to 5pm AEST
New Zealand
Phone: 0800 480 580 (Toll Free)
Mon-Fri 11am to 7pm NZDT
    • These changes have been made to align our CYC Rewards Program with some of the best retail loyalty programs, not only in Australia but across the world.

    • Full Terms & Conditions for the CYC Rewards Program can be found here. Terms & Conditions of the CYC Birthday & Rewards Vouchers are also listed at the bottom of the Voucher email.