Delivery Information


We provide fabulous fashion to curvy women all over the world!

We currently deliver to Australia, New Zealand as well as numerous countries across the globe.

COUNTRYCOSTDELIVERY TIMEFRAMES
Australia (Order $60+) FREE 2-7 Business Days
Australia (Order Under $60) $9.95 2-7 Business Days
New Zealand $15 7-10 Business Days
International $30 7-20 Business Days

 

PLEASE NOTE
Diamond and Platinum CYC Members receive FREE Delivery for all Orders placed Online.
For more information on CYC Rewards & Benefits click here

We do not deliver from www.takingshape.com.au to Afghanistan, Antarctica, Cuba, Iran, Iraq, Libya, Nigeria, North Korea, Russia, Slovakia, Sudan, Tanzania, Vietnam or Zimbabwe.

 

  • Delivery within Australia is FREE on all orders over $60. For orders under $60, the Delivery is $9.95. Please allow 5-10 business days for processing and 2-7 days for delivery to addresses within Australia.

    Please Note: Diamond and Platinum CYC Members receive FREE Delivery for all Orders placed Online. For more information on CYC Rewards & Benefits click here

    Our parcels are sent by a registered Australia Post parcel delivery service. To keep your parcels safe & secure, this is a signature delivery service. If you are not usually at home during the day, please consider a Post Office Box or work delivery address. If no one is home to receive the parcel, local postal guidelines apply.

    We'll keep you up-to-date with your order and send an Order Dispatch email as soon as it leaves our Fulfillment Centre.

    You can check the status of your order at any time by signing into My Account. However, once your order has been sent you will be able track it with Australia Post directly. You can do this by contacting Australia Post and quoting the Consignment Note number located in your Order Dispatch Email. Please see our detailed information on how to track your parcel.

    Australia Post may take longer to deliver at different times of the year, with the Christmas period being especially affected by large volumes.

  • Delivery within New Zealand is $15AUD on all orders. Please allow 5-10 business days for processing and 7-10 days for shipping within New Zealand, as all parcels are sent from our Fulfillment Centre in Australia.

    Please Note: Diamond and Platinum CYC Members receive FREE Delivery for all Orders placed Online. For more information on CYC Rewards & Benefits click here

    Our parcels are sent by a registered Australia Post International Air Mail service. To keep your parcels safe & secure, this is a signature delivery service.  If you are not usually at home during the day, please consider a Post Office Box or work delivery address. If no one is home to receive the parcel, local postal guidelines apply.

    We'll keep you up-to-date with your order and send an Order Dispatch email as soon as it leaves our Fulfillment Centre.

    International orders do not attract the Australian GST (10% Goods and Services Tax) and this will be reflected on your order confirmation. Any duty and taxes incurred in the country of destination are the responsibility of the customer.

    Australia Post may take longer to deliver at different times of the year, with the Christmas period being especially affected by large volumes.

  • International delivery is $30AUD on all orders. Please allow 5-10 business days for processing and 7-20 days for delivery to international addresses.

    Our parcels are sent to selected countries from Australia by a registered Australia Post International Air Mail service. We do not deliver from www.TakingShape.com to Afghanistan, Antarctica, Cuba, Iran, Iraq, Libya, Nigeria, North Korea, Russia, Slovakia, Sudan, Tanzania, Vietnam or Zimbabwe.

    We'll keep you up-to-date with your order and send an Order Dispatch email as soon as it leaves our Fulfillment Centre. On occasion, some deliveries may take up to 5 weeks to arrive, depending on the amount of time it may take for a parcel to clear customs.

    All prices are listed in Australian Dollars (AUD) as the default currency, but we do offer a currency converter on our website. The prices listed in foreign currencies are only an approximation and we do not take responsibility for currency exchange fluctuations when the charges are debited from your credit card.

    International orders do not attract the Australian GST (10% goods & services tax) and this will be reflected on your order confirmation.

    Please note that local taxes, duties and other customs charges may apply depending on the final destination and local currency value of your order. These charges are NOT included in your order, and are payable by the customer. Please contact your local customs office for further information on applicable duties, taxes and customs in your country.

  • Pre-order Styles

    Styles listed for Pre-order means that you are able to order them, however, they haven't arrived in our Fulfillment Centre yet. By placing a Pre-order, this secures the size & colour that you want - so you don't miss out!

    Styles on Pre-order are indicated in the product information and the estimated arrival time into our Fulfillment Centre is listed against each item. Once a style is available the standard delivery time for your country will apply.

    Incorrect or Incomplete Delivery Addresses

    Please ensure your address is complete and correct when going through checkout, as orders where Australia Post have deemed the address to be incorrect or insufficient may result in delayed delivery, lost parcels or the parcel being returned to the Taking Shape Fulfillment Centre.

    Complete addresses should include any of the following, which are applicable to your delivery address:

    • Company Name
    • Suite Number
    • Level Number
    • School Name

    Delivery Instructions

    Many customers like to leave special delivery instructions for parcels. The Delivery Instructions field provides your Postie with the "Authority to Leave" your parcel in a specific location. If no instructions are supplied and you are not home, the parcel will be taken back to your local Post Office to be collected at your earliest convenience. The Delivery Instructions field is on the Delivery Instructions page when you place an order. Please do not enter your PO Box address into the Delivery Instructions field; these details should be completed in the Delivery Details section.

  • You may check the status of your order at any time by signing into your account, however once your order has left our Fulfillment Centre you will be able to trace it with Australia Post directly. You can do this by contacting them and quoting the Consignment Note number quoted on the order dispatch email you will have received from us. Please see our detailed information on how to track your parcel.

  • Taking Shape accepts Visa, MasterCard, American Express and PayPal. All credit card payments are processed by Direct Payment Solutions (DPS), who have been providing online card processing for over 10 years. As a certified Payment Service Provider (PSP), all transactions processed are done so in a PCI DSS compliant fashion. For more information on DPS, please visit www.paymentexpress.com.au.

    At the time you place an order, your credit card is pre-approved. Actual payment is processed through a secure process once we have packed your order and it is ready for delivery. Due to stock availability, your order may be split and delivered as pieces become available. This may therefore result in split charges on your credit card.

    Payment Express